October 5, 2023 


ATLANTA – During Customer Service Week, MARTA General Manager and CEO Collie Greenwood released an annual Customer Charter to show how MARTA will be delivering improvements for current and future riders.

“We are laser-focused on making improvements, both large and small, throughout our system,” said Greenwood. “By releasing this charter, we want to demonstrate to our customers that they are central to everything we do, we’re also enlisting their help in keeping us accountable over the coming year.”

MARTA is improving service with new bus shelters and amenities and by providing more reliable, real-time bus and rail arrival information. The Authority is also enhancing the customer experience with improved platform lighting and a new Station Soccer field at East Lake Station. 

Below is the full list of commitments CEO Greenwood released today:

  • 200 new bus shelters and amenities
  • 20 CCTV security cameras in surface parking lots
  • 5 rail stations with resurfaced parking lots
  • 4 rail stations with brighter platform lighting
  • 4 long-term parking decks with new payment systems
  • 3 new Breeze Mobile 2.0 partners - Xpress, Ride Gwinnett, and CobbLinc
  • 1 new Station Soccer pitch at East Lake Station
  • Reliable real-time bus and rail arrival information

MARTA will refer to the Customer Charter throughout FY24 to gauge the progress being made on these improvements for its customers.



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