About
MARTA

Key Performance Indicators

Mobility Complaints per 1K Boardings

Definition: Measures customer complaints about Mobility service (for example, on-time performance; operator courtesy; etc.) per 1,000 MARTA Mobility boardings.

Performance (August 2024):

The rate of Mobility complaints per 1,000 boardings was 2.97 in August 2024, which met the target of 4 or below.