About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer waits before speaking to a customer service representative.

Performance (October 2018):

In October, missed the Target by 24 seconds; the actual being 59 seconds - an increase of 7 seconds compared to that in the previous month and an increase of 18 seconds compared to that in October 2017.