Key Performance Indicators

Bus Complaints per 100K Boardings

Definition: Measures customer complaints about bus service (for example, related to on-time performance; operator courtesy, etc.) per 100,000 bus passenger boardings.

Performance (December 2023):

In December 2023, there were 10.82 complaints per 100,000 bus boardings. This exceeded the target of 8 complaints or fewer per 100,000 bus boardings.