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 --- CALLING HOURS: ---

Routes/Scheduling Information:
404-848-5000
Monday - Friday: 7am to 7pm
Weekends & Holidays: 8am to 5pm

Customer Services Center:
Monday - Friday: 8am to  5pm

Customer Service email address
custserv@itsmarta.com

TTY/TDD Phone Number:
(Hearing Impaired)
(404) 848-5665

 

 

     ABOUT MARTA

MARTA’S Title VI Summary

Title VI of the Civil Rights Act of 1964, as amended, provides that no person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving federal financial assistance. 

The Metropolitan Atlanta Rapid Transit Authority (MARTA) is committed to compliance with Title VI of the Civil Rights Act of 1964 and all related regulations and.  MARTA assures that no person shall on the grounds of race,  color,  national origin, gender, age, disability, economic status or limited English proficiency be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any MARTA service, program, or activity. The Authority also assures that every effort will be made to prevent discrimination through the impacts of its programs, policies, and activities on minority and low-income populations. In addition, the Authority will take reasonable steps to provide meaningful access to services for persons with Limited English Proficieny.

The General Manager, senior management, and all supervisors and employees share the responsibility for carrying out MARTA's commitment to Title VI directives. The Manager of Equal Opportunity and Conflict Resolution is responsible for the day-to-day operation of the program and the Title VI Equality Administrator receives and investigates Title VI complaints that come through the complaint procedures process Title VI Policy

For additional information on MARTA nondiscrimination obligations, please write to:
Metropolitan Atlanta Rapid Transit Authority (MARTA)
Office of Diversity and Equal Opportunity
2424 Piedmont Road, NE
Atlanta, GA  30324
404-848-5240


 Title VI Notice to the Public 

Metropolitan Atlanta Rapid Transit Authority (MARTA) Title VI Notice to Public

Metropolitan Atlanta Rapid Transit Authority (MARTA) gives public notice of its policy to assure full compliance with Title VI of the Civil Rights Act of 1964 and all related statues.  Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which MARTA receives Federal financial assistance.

To request a copy of the Authority’s Title VI program contact MARTA.  To request copies of the program in an alternative format in accordance with ADA and LEP regulations contact MARTA’s Office of Diversity and Equal Opportunity at 404-848-5240.  MARTA offers a variety of resources/services in Spanish, Korean, Chinese, Vietnamese, etc. FREE of charge.  Services include but are not limited to the following:  oral interpreters, written language services and translations of vital documents.

Any person who believes that he or she has, individually, or as a member of any specific class of persons, has been excluded from participation in, been denied the benefits of, or otherwise subjected to discrimination under any Metropolitan Atlanta Rapid Transit Authority (MARTA) service, program or activity, and believes the discrimination is based upon race, color, national origin, gender, age, economic status or limited English proficiency has the right to file a formal complaint.

Complaints will be accepted in writing and may be filed with MARTA’s Office of Diversity and Equal Opportunity Office, 2424 Piedmont Road NE, Atlanta Georgia 30324-3330.  A signed written complaint must be submitted within 120 days of the alleged discriminatory act (or latest occurrence). Individuals may also file complaints directly with the U.S. Department of Transportation (USDOT),  and/or the Federal Transit Administration (FTA) within the 180 day timeframe.

Complaints may also be filed by calling MARTA’s Customer Service Department at : MARTA’s Title VI Compliant Procedure 404-848-5000 (voice) or 404-848-5665 (TDD),

  • via email at www.itmarta.com,
  • The complaint shall be submitted to the Office of Diversity and Equal Opportunity (DEO), and at a minimum should include the following information:
  • Your name and address, and a telephone number where you may be reached during business hours;
  • A general description of the person(s) or class of persons injured by the alleged discriminatory act(s);
  • A description of the alleged discriminatory act(s) in sufficient detail to enable DEO to understand what occurred, when it occurred, and the basis of the alleged discrimination complaint (race, color, or national origin);
  • The letter must be signed and dated by the person filing the complaint or by someone authorized to do so on his or her behalf. 



 MARTA’s Title VI Compliant Procedure 

The Metropolitan Atlanta Rapid Transit Authority (MARTA) is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services.

Complaints may be filed by any person who believes that he or she has, individually, or as a member of any specific class of persons, has been excluded from participation in, been denied the benefits of, or otherwise subjected to discrimination under any Metropolitan Atlanta Rapid Transit Authority (MARTA) service, program or activity, and believes the discrimination is based upon race, color, national origin, gender, age, economic status or limited English proficiency.

Complaints will be accepted in writing and may be filed with MARTA’s Office of Diversity and Equal Opportunity Office, 2424 Piedmont Road NE, Atlanta Georgia 30324-3330.  A signed written complaint must be submitted within 120 days of the alleged discriminatory act (or latest occurrence) MARTA’s Title VI Compliant Procedure. Individuals may also file complaints directly with the U.S. Department of Transportation (USDOT),  and/or the Federal Transit Administration (FTA) within the 180 day timeframe.

Complaints may also be filed by calling MARTA’s Customer Service Department at:

  • 404-848-5000 (voice) or 404-848-5665 (TDD),
  • via email at www.itsmarta.com,
  • The complaint shall be submitted to the Office of Diversity and Equal Opportunity (DEO), and at a minimum should include the following information:
  • Your name and address, and a telephone number where you may be reached during business hours;
  • A general description of the person(s) or class of persons injured by the alleged discriminatory act(s);\
  • A description of the alleged discriminatory act(s) in sufficient detail to enable DEO to understand what occurred, when it occurred, and the basis of the alleged discrimination complaint (race, color, or national origin);
  • The letter must be signed and dated by the person filing the complaint or by someone authorized to do so on his or her behalf.

 
MARTA’s Limited English Proficiency Summary 

The Metropolitan Atlanta Rapid Transit Authority (MARTA) is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.  More information on MARTA’s Title VI obligation can be found in Title VI Policy Statement .

Limited English Proficiency (LEP) is a term used to describe people who do not speak English as their primary language and who also may have limited ability to read, write, or understand English.  Atlanta is home to many individuals who are not proficient in the English language.  Executive Order (E.O.) 13166, Improving Access to Service for Persons with limited English proficiency, August 2000, is directed at implementation of protections afforded by Title VI of the Civil Rights Act of 1964. 

MARTA is committed to affording individuals affected by a MARTA activity with meaningful access to programs and serves by:

  • Advertising meetings, hearings, conferences, etc, in appropriate languages
  • Requesting the participants to inform us of needed accommodations in order to meet reasonable needs
  • Having written materials printed in languages that meet LEP requirements
  • Providing FREE of charge interpreters to verbally translate and when necessary perform sign language translation 

MARTA is also committed to assuring that resources are used to reduce the barriers that limit access to its information and services by LEP persons. MARTA is committed to expending significant funds on language services, this includes: the telephone translation service, publication of Pocket Guides, printing of bus schedules and service change announcements in Spanish, website translation software, bilingual staff in the call center and in the administrative offices to make station announcements.

Language Assistance Services Offered

  • Oral interpretation services  - Bilingual staff that are trained and competent in the skill of interpreting
  • Telephone interpreter lines
  • Volunteer interpreters from community minority organizations who are trained and competent in the skill of interpreting;
  • Qualified paid interpreters; and
  • Translate vital documents (examples of vital documents are bus and rail schedules; notices of proposed public hearing regarding proposed transportation plans, projects, or changes).

Website Translation

Translated versions of pages on this website are available by selecting any of the following languages:

  • French
  • German
  • Spanish
  • Chinese
  • Japanese
  • Korean
  • English

Powered by Google Translation

How the Translations Are Done
Pages on this site are being translated by software from Google translation rather than by human translators. MARTA is using this "machine translation" because it is the most affordable and practical way to offer translated pages in multiple languages of all the site's approximately 1,500 HTML pages. Machine translation also eliminates delays in having text manually translated. With machine translation, new or revised text is translated immediately on request. This instant translation is critical for communicating service disruptions, detours, severe weather advisories, and other quickly changing information.

Languages Supported
The languages supported now are French, German, Spanish, Chinese, Japanese, and Korean. More languages may be added later, depending on availability from the vendor and customer demand.


Environmental Justice (EJ) Summary

The Metropolitan Atlanta Rapid Transit Authority (MARTA) is committed to compliance with Title VI of the Civil Rights Act of 1964 and all related regulations and directives. Environmental justice refers to the fair treatment and meaningful involvement of all communities, particularly minority and low-income communities, in decisions that affect their environment.  In 1994 Presidential Executive Order directed every Federal agency to make Environmental Justice part of its mission by identifying and addressing the efforts of all programs, policies and activities on “minority populations and low-income populations.”  In order to comply with this order MARTA, under the FTA, must appropriately address the concerns of individuals potentially affected by our activities.

Those individuals must appropriately be involved in the development of project that fit harmoniously within their communities without sacrificing safety or mobility.

Two fundamental principles of Environmental Justice include, but are not limited to, the following:

  • Ensure the full and fair participation by all potentially affected communities in the transportation decision-making process
  • Avoid, minimize, or mitigate disproportionately high and adverse human health and environmental effects, including social and economic effects on communities comprised of persons protected under Title VI

Complaints may be filed by any person who believes that they have been discriminated against 

 For additional information on MARTA Environmental Justice obligations, please call or write to:

Metropolitan Atlanta Rapid Transit Authority (MARTA)
Office of Diversity and Equal Opportunity
2424 Piedmont Road, NE
Atlanta, GA  30324

404-848-5240



Title VI Resources

 



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