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Overview of MARTA KPIs

The MARTA Board of Directors worked with staff to update the Authority’s Strategic Plan (Vision and Organizational Goals), including the formal establishment of Key Performance Indicators (KPI’s) intended to help better assess MARTA’s operational and financial  performance. The KPI program has been designed to enhance transparency, accountability, and overall agency performance.

The Report Card below tracks our monthly successes and also shows where improvement is needed.

To view detailed information click each KPI e.g. Part 1 Crime or Bus On-Time Performance.

KPI Legend


Breadcrumb      NEWS & EVENTS                                                                       Return to KPI home

MARTA Report Card-Key Performance Indicators (KPIs)


Rail KPIs

Rail KPIs

Rail KPIs

These KPIs support MARTA’s goal of providing excellent rail service by improving on-time performance, avoiding rail car maintenance failures, and receiving fewer customer complaints. Click on each KPI for more details.

MAY 2016
Rail KPI
MAY 2016
Monthly Performance Against Target
Rail On-Time Performance On Target
Rail Mean Distance Between Failures On Target
Rail Mean Distance Between Service Interruptions On Target
Rail Complaints per 100K Boardings On Target

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