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Routes/Scheduling Information:
Monday - Friday: 7am to 7pm
Weekends & Holidays: 8am to 5pm

Customer Services Center:
Monday - Friday: 8am to  5pm

Customer Service email address

TTY/TDD Phone Number:
(Hearing Impaired)
(404) 848-5665






About MTI  Background  Initiatives  Strategy  MTI FAQs 

mti marta roadmap iconThe MTI Program focuses on ways that MARTA can improve its day to day business functions. The program is structured into twelve transformation initiatives. Collectively, the MTI initiatives aim to develop better business practices that bring value, save money, and build trust for the Authority. Individually, each initiative has a specific focus area and evaluates how personnel, processes, and policies can better support MARTA’s business functions. Strategies include optimizing resources, operating more efficiently, and enhancing performance quality.  Below is a list of the twelve initiatives:

  • Personnel Cost Efficiencies 
  • Revenue Enhancement 
  • Comprehensive HR & Payroll Optimization 
  • Paratransit Optimization 
  • Cleaning Service Optimization 
  • Workers Compensation Cost Containment 
  • Call Center Consolidation and Optimization 
  • Vendor Managed Inventory and Disposition Strategies 
  • Procurement Process Automation 
  • IT Optimization 
  • Accounts Payable Optimization

From the list, you can see that the MTI program identifies opportunities for strategic improvements across several departments throughout the Authority and concentrates on functions like human resources, accounting, risk management, personnel costs, and procurement. The twelve initiatives employ three primary approaches to these business function improvements:

  • Enhancements — MTI focuses on policy improvements that provide better support to MARTA’s business functions and increase performance quality
  • Efficiencies — MTI develops improved processes and procedures that provide more effective methods of executing business functions
  • Optimization — MTI explores service options that maximize business functions by considering best practices and market alternatives

The twelve transformation initiatives will help MARTA meet its long and short-term goals, improving service and performance quality while reducing costs, and balance the needs of the Authority’s customers, employees, and stakeholders.

You can find more details specific to each initiative by checking out the MARTA Transformation Road Map 

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