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 --- CALLING HOURS: ---

Routes/Scheduling Information:
404-848-5000
Monday - Friday: 7am to 7pm
Weekends & Holidays: 8am to 5pm

Customer Services Center:
Monday - Friday: 8am to  5pm

Customer Service email address
custserv@itsmarta.com

TTY/TDD Phone Number:
(Hearing Impaired)
(404) 848-5665

 

 

     NEWS & EVENTS

System Updates

  • IN CASE OF EMERGENCY

Look Be aware of your travel environment.

Listen Follow directions in an emergency.

Respond Report or act upon unsafe conditions.
 

(Image of an Emergency Phone box with blue light above it) Emergency phones are marked by a blue light. Lift receiver for direct line to Control Center.

(Image of rail car on the tracks connected to the electrical third rail)

DANGER

Do not touch the high-voltage electric third rail.

(Image of a rail car showing the high voltage paddle protruding under the car and connecting to the electric third rail)


(Image of the interior of a rail car showing the closed doors and the priority seating next to the doors)           

If instructed to open doors in an emergency, locate the emergency door release handle, open the access cover, lift the emergency release handle and push door panel into the pocket recess and exit the vehicle.

(Image of the International Symbol of Access)

In case of emergency evacuation, rescue personnel will assist passengers with disabilities. If evacuation is necessary before rescue personnel arrive, please assist such passengers. Leave wheelchairs on train.

 

  • EVACUATION INSTRUCTIONS
  1. Listen to and follow the Train Operator’s instructions.
  2. If necessary, call the Train Operator on the intercom located at either end of the car.
  3. In an emergency evacuation, make sure the train has stopped.

 

(Image of rail car on an elevated track, highlighting the walkway to the right, in the direction of travel of the train and the high voltage electrical third rail and paddles to the left in the direction of travel.)

On Elevated Tracks

Follow walkway to the nearest marked exit

DO NOT TOUCH HIGH-VOLTAGE RAIL OR PADDLES

 

(Image of rail car on a ground level track, highlighting the high voltage electrical third rail and paddles to the left in the direction of travel.)

At Ground Level

DO NOT TOUCH HIGH-VOLTAGE RAIL OR PADDLES

 

(Image of rail car inside a tunnel highlighting the walkway to the right, in the direction of travel of the train and the high voltage electrical third rail and paddles to the left in the direction of travel.)

Inside Tunnels

Follow walkway to the nearest marked exit

DO NOT TOUCH HIGH-VOLTAGE RAIL OR PADDLES

For the next two weeks, we will be collecting your feedback on the Facebook page or send your comments to martamarketing@itsmarta.com. Thank you for your time as we continue to make safety and security for our customers our top priority. 

 



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