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     NEWS & EVENTS

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer must wait before speaking to a customer service representative.

Performance (May 2016 and Fiscal year-to-date):

In May, met the Target; the actual being 34 seconds - an increase of 2 seconds compared to that in the previous month and an increase of 13 seconds compared to that in May 2015.

 




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